FAQ | help topics
Which payment processes are available?
Payment is possible through the following:
Payment is fast and easy with the free Online-Payment Service PayPal. It is possible with or without an account.
With PayPal you only have to enter your account information once at registration and can then pay with just a few clicks anytime. Your account information or credit card info will not be passed on to us. If you pay with PayPal we can immediately start handling your order. More information about PayPal can be found under paypal.de.
After finishing your order you will receive an order confirmation which will provide you with our bank details, the final invoice amount and your purchase order number. Please, indicate the latter when transferring the money. After receipt of payment your order will go right into production.
You can pay with your coupon during the payment process. Please, keep your coupon code handy and enter it in the field “Coupon-and Promotion Codes” during Check Out.
Does Billing and Shipping address have to be the same?
No. During Check Out you will be asked for your Billing-and Shipping address where you can enter the according information. If you want to gift someone who is not supposed to receive the invoice, you can let us know.
When will I receive my refund?
Please, note that personalized products are non-returnable. Non-personalized products will be refunded according to your method of payment after receipt and review. The refund will go to the account used for payment.